Free Shipping on orders over $50

Shipping & Returns

Shipping

Derng offers free shipping for any order of $50 or more with coupon code FREEESHIP50 for domestic orders. **Cannot be combined with other offers**

Derng ships from the US. Shipping starts at $4 for domestic orders and $9 for International orders. Shipping rates are calculated by weight.

US and Canadian shipping rates are available in your shopping cart before you pay. Type in your zip or postal code in the cart and your shipping rate will show.

All domestic orders will be sent tracking information via email through USPS.com.

Limited tracking is available for International Orders and will be sent via email.

International Shipping please allow up to 45 business days for your order to be received.

Derng LLC is not responsible for lost packages by the post office. Once it leaves our office, it is in the hands of the post office and Derng LLC will not be responsible for lost or stolen packages.

Please note: All orders with different billing and shipping addresses are subject to review. Derng LLC reserves the right to review and approve orders at our discretion.

Returns

Email: help@derng.com

Thank you for shopping with www.derng.com. For questions or concerns feel free to contact us at customerservice@derng.com with questions.

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Items that are NOT RETURNABLE: Jewelry, Gift Card, Flash Sale items or any discounted or promotional item. If a coupon code was used or a percentage was taken off of the price, it is final sale.

Items in these above categories are final sale and may not be returned. ******************************* *******************************

We accept returns of unworn clothing within 10 days of receiving. Items must be in original packaging and have Derng tag attached. Store credit only will be given.

***Flash Sale or discounted items of any kind (ie Promotions, percentage off or coupon codes) are final sale.***

Due to the boutique like nature of our business, we sell out of items very quickly. We will try everything to accommodate your exchange, however in most cases store credit will be given in place of exchange. Store credit can be used for in stock items only within 1 year of receiving the credit.

How to return:

  • You are responsible for shipping the returned item back to us. Original shipping charges are not refundable.
  • Check to make sure the item is returnable by above guidelines.
  • Email returns@derng.com to receive an RMA for your return; packages received without a proper RMA will not be refunded and your package will not be sent back to you.
  • Allow 15 business days for your return to be processed.

Please note: If a package is sent back to us for a return and the tag is cut or tampered with, no refund will be given and package will not be returned.

You MUST send an email to returns@derng.com to receive RMA. Returns received without RMA will not be accepted and your package will not be returned to you.

PLEASE NOTE: It can take up to 3 weeks to process returns.

Tracking is recommended as we are not responsible for returns that we do not receive.

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